Rooli Casino Terms & Conditions

Terms & Conditions Overview

Account Eligibility

You must be at least 18 years old to open an account with Rooli Casino. We verify age at registration and reserve the right to request proof of identity at any time. You can hold only one active account; duplicate accounts breach these terms and may result in account suspension and forfeiture of funds.

All account information — name, address, email, and payment details — must be accurate and current. Providing false information voids your account and any associated winnings. If circumstances change, update your details immediately through your account settings.

Account Responsibilities

You're responsible for keeping your login credentials confidential. Never share your password, security questions, or two-factor authentication codes with anyone, including Rooli Casino staff. The casino won't ask for these details via email or live chat.

If you notice unauthorised access, suspicious activity, or believe your account has been compromised, contact our support team immediately at our support page. Prompt notification helps us freeze your account and investigate. Delays in reporting may limit our ability to recover losses.

Bonus Terms

Rooli Casino's welcome bonus — 100% up to A$500 plus 200 Free Spins — comes with a 35× wagering requirement. This means you must wager the bonus amount 35 times before withdrawing bonus-funded winnings. Free Spins winnings are subject to the same 35× rollover.

Maximum bet restrictions apply while bonus funds are active: check individual promotion T&Cs for exact limits. Not all games contribute equally to wagering — table games and live dealer typically contribute 0–25%, while pokies contribute 100%. Bonus terms expire 14 days from credit; unused bonuses forfeit automatically.

Bonus abuse — including rapid bet-switching, exploiting game glitches, or collusion — results in account closure and forfeiture of funds. We monitor for unusual patterns and reserve the right to void bonuses suspected of abuse.

Deposit & Withdrawal

Minimum deposit is A$30; maximum varies by payment method. We accept Visa, Mastercard, Neosurf, MiFinity, Bitcoin, Ethereum, Litecoin, and Dogecoin. Cryptocurrency deposits confirm within 1–3 blocks; fiat methods process instantly.

Withdrawals have a A$20 minimum and process within 1–5 business days depending on method. We use the same payment method for refunds whenever possible — your card issuer or e-wallet provider then credits your account. Cryptocurrency withdrawals confirm on-chain; timings depend on network load.

Know Your Customer (KYC) verification — proof of identity and address — may be requested before your first withdrawal. This protects both you and the casino against fraud and money laundering. Delays in providing documents can hold withdrawal requests.

Game Rules & Fairness

All games use independently certified Random Number Generators (RNG) tested for fairness. Our 6,000+ game library is powered by regulated providers; each title displays its RTP (Return to Player) and volatility rating in the game info.

Bets are void if technical errors, connection loss, or server malfunction occur during spin execution. Winning spins always credit; if a connection drops mid-spin, we review server logs and credit or void based on confirmed game state. You won't lose funds due to technical faults on our side.

Dispute Resolution

Disagreements are handled first through our internal complaints process. Contact support with detailed information; we respond within 7 business days. If unresolved, disputes escalate to our regulator, the Curacao eGaming Authority, which reviews both parties and issues binding decisions.

You can lodge a complaint with Curacao eGaming at no cost; include your account number, transaction details, and dispute summary. External dispute bodies may also assist depending on your jurisdiction.

Account Closure & Dormancy

You can close your account anytime via account settings or by contacting support. We process closure within 48 hours and return any remaining balance minus pending withdrawals. Rooli Casino may close accounts for breach of terms, suspected fraud, or inactivity.

Accounts inactive for 12 consecutive months incur a dormancy fee of A$5 per month, deducted from remaining balance. If your balance reaches zero, the account remains closed but retrievable if you wish to reopen.

Liability & Governing Law

Rooli Casino's liability is limited to the amount you've deposited. We're not liable for indirect, consequential, or lost-profit damages. These terms are governed by Curacao law and any disputes fall under Curacao jurisdiction.

For responsible gambling support, contact Gambling Help Online or Lifeline. You can set deposit limits, cooling-off periods, or self-exclusion directly in your account.