Rooli Casino Privacy Policy

Privacy Policy

Your privacy matters to us. Rooli Casino is committed to protecting your personal information and being transparent about how we collect, use, and store your data. This section outlines our practices in line with Australian privacy laws and international data protection standards.

Data We Collect

When you register and play at Rooli Casino, we collect several types of information to deliver our service safely and fairly.

Registration data includes your name, email address, date of birth, residential address, and phone number. We need this to verify your identity, confirm you're 18+, and keep your account secure.

Financial data covers your deposit and withdrawal history, payment method details, and transaction records. We store this to process payments, prevent fraud, and meet anti-money laundering (AML) requirements set by our regulator, Curacao eGaming.

Technical data — your IP address, device type, browser, and operating system — helps us understand how you access the platform and detect suspicious activity. We also log session timestamps and connection details.

Usage data includes which games you play, your bet amounts, session duration, and gameplay patterns. This helps us improve the experience and tailor recommendations — but only if you've opted in to marketing communications.

How We Use Your Data

Your information serves specific, lawful purposes. We use it to manage your account, process deposits and withdrawals, and verify your identity under Know Your Customer (KYC) and AML regulations. Your data also powers fraud detection, responsible gambling checks, and customer support — our team responds 24/7.

If you've given consent, we'll send you personalised offers and news about promotions. You can withdraw that consent anytime via your account settings or by contacting our support team.

We're also legally required to share certain data with regulators and law enforcement if asked. This keeps the platform compliant and protects all players.

Who We Share Your Data With

Rooli Casino doesn't sell your personal information. Period.

We do share data with trusted third parties only when necessary: payment processors (Visa, Mastercard, Neosurf, Bitcoin, and others) need transaction details to process your payments. KYC verification services receive identification documents to confirm you are who you say you are. Our regulator, Curacao eGaming, may request account information to ensure compliance.

Law enforcement and government agencies can access your data only through legal channels — court orders, regulatory requests, or where we're legally obligated to disclose. We resist vague requests and provide data only as required by law.

How We Store Your Data

All personal information is encrypted and stored on secure servers. We use industry-standard SSL/TLS protocols to protect data in transit and at rest.

Data retention follows regulatory guidelines: we keep your account information for the lifetime of your account plus 5–7 years after closure to meet AML and tax obligations. Usage logs and session records are retained according to applicable Australian privacy law and Curacao eGaming requirements. Old financial records are deleted once the retention period expires, unless legal proceedings require us to keep them longer.

Your Privacy Rights

You have the right to access, correct, delete, or port your personal data. If you believe your information is inaccurate, you can request correction. You can also ask us to delete your data, subject to legal and regulatory holds — for example, we may need to keep transaction records for AML compliance.

You have the right to object to marketing communications at any time. You can also withdraw consent for data processing without affecting your ability to play, though some data processing is necessary to operate your account.

Contact Our Data Protection Officer

To exercise your rights, submit a data access request, or report a privacy concern, contact our Data Protection Officer at [email protected]. Include "Data Access Request" in the subject line and provide as much detail as possible.

We'll respond within 30 days. If you're unhappy with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).