Rooli Casino Customer Support

How to Reach Our Support Team

Rooli Casino runs support 24/7, so you're covered whether it's midweek or 3am on a Sunday. We staff live chat during all hours — response times typically sit between 2–5 minutes during peak times. No worries if you prefer email; that channel accepts inquiries anytime, with replies usually arriving within 4–6 hours on business days.

Phone support isn't currently offered, but our live chat handles most queries faster anyway. Social media channels (Facebook, Twitter) monitor messages during business hours, though these work better for general questions than urgent account issues. All support is available in English.

Support Topics We Handle

Registration help, deposit issues, withdrawal delays, bonus disputes, and account verification questions are all covered by our team. If you're struggling with KYC checks or need to set deposit limits, we can walk you through it.

Responsible Gambling Support

Rooli Casino gives you control. Set deposit limits on your account anytime, or request a cooling-off period to pause play for up to 6 months. Self-exclusion is also available if you need a longer break. Check the T&Cs for full details on implementing these tools.

If gambling feels like it's becoming a problem, reach out to Gambling Help Online (1800 858 858) or Lifeline (13 11 14) — both are free, confidential Australian services.

Support Channels

Channel	Availability	Response Time	Best For
Live Chat	24/7	Under 2 minutes	Urgent issues, account queries
Email	24/7	1–24 hours	Detailed issues, document submission
Phone	24/7	Varies	Complex problems, verification calls
Social Media	Business hours	2–48 hours	General feedback, non-urgent matters

Responsible Gambling Tools

Rooli Casino gives you control over your play with built-in safeguards. You can set deposit limits to cap what you spend per day, week, or month. If you need a break, use self-exclusion to lock your account for a set period — or activate a cooling-off timer for instant pause. The reality check tool pops up reminders about your session time and spend.

How to activate: Log into your account, head to Profile, then select Responsible Gambling. You'll find all tools there.

Feeling out of control? Contact Gambling Help Online or ring Lifeline on 13 11 14 (24/7, free). Learn more on our full responsible gambling page.

⚠️ Important: Rooli Casino is open to players aged 18+. If you're under 18, you can't play. Keep your account details private.

FAQ

How do I reset my password?

Head to the login page and click 'Forgot Password' — you'll receive a reset link via email within a few minutes. Follow the link, create a new password, and you're back in. If the email doesn't arrive, check your spam folder or contact support via live chat.

How long does it take to withdraw funds?

Withdrawal times vary by method — most crypto withdrawals are instant, while bank transfers typically take 1–5 business days. Card withdrawals fall somewhere in between. Check the cashier for specific timelines for your chosen payment method.

What documents do I need for KYC verification?

You'll need a valid government ID (passport, driver's license, or national ID) and a recent utility bill or bank statement showing your current address. Upload them via your account settings, and our team usually processes verification within 24 hours.

How do I self-exclude from the casino?

Visit your account settings, select 'Responsible Gambling,' and choose your self-exclusion period — options range from 24 hours to permanent. Once active, you won't be able to log in or place bets. For additional support, contact Gambling Help Online or Lifeline on 13 11 14.

What are the wagering requirements on my bonus?

Bonuses come with a 35x wagering requirement — meaning you need to bet the bonus amount 35 times before withdrawing winnings. Different games contribute differently, so check the T&Cs for which titles count toward wagering.

Can I close my account permanently?

Yes — contact support via live chat or email and request permanent account closure. They'll guide you through the process and confirm any remaining balance. Once closed, you won't be able to reopen it yourself.

How do I change my registered email address?

Log in, go to 'Account Settings,' find the email section, and enter your new address. You'll receive a confirmation link on both your old and new email — verify both to complete the change.

What currencies does Rooli Casino accept?

The casino accepts AUD (Australian dollars) as the primary currency. You can deposit via Visa, Mastercard, Neosurf, MiFinity, or cryptocurrencies including Bitcoin, Ethereum, Litecoin, and Dogecoin.

Is my personal data safe at Rooli Casino?

Your data is encrypted using industry-standard SSL technology and stored securely on protected servers. The casino holds a Curacao eGaming license, which requires compliance with strict data protection standards. We don't share your details with third parties without consent.

How do I set a deposit limit?

Log into your account, navigate to 'Responsible Gambling' settings, and select 'Deposit Limits.' Set a daily, weekly, or monthly cap — once active, you won't be able to deposit beyond that amount. You can adjust or remove limits after the cooling-off period.